Published by liftdivision
Posted on November 29, 2021
Cisco SmartNet Extended Service Agreement: What You Need to Know
The Cisco SmartNet Extended Service Agreement is a comprehensive support contract that offers customers access to Cisco`s technical support services, software upgrades, and hardware replacement options. It is designed to help organizations minimize network downtime and maximize network availability.
In this article, we will discuss the key features of the Cisco SmartNet Extended Service Agreement, the benefits of this service, and why businesses should consider investing in it.
Key Features of Cisco SmartNet Extended Service Agreement
The Cisco SmartNet Extended Service Agreement provides a range of support services including:
Technical support: Customers receive 24/7 access to Cisco`s Technical Assistance Center (TAC) for troubleshooting and problem resolution.
Software upgrades: Customers receive access to software upgrades and patches to ensure their network is running on the latest software releases.
Hardware replacement: In the event of a hardware failure, Cisco SmartNet Extended Service Agreement includes replacement of defective parts or equipment.
Smart Call Home: SmartNet customers can opt-in for Smart Call Home, which monitors and proactively identifies issues on the network and provides alerts to customers before they become critical.
Benefits of Cisco SmartNet Extended Service Agreement
The benefits of Cisco SmartNet Extended Service Agreement include:
Improved uptime: With access to 24/7 technical support, customers can quickly resolve any network issues that may arise, minimizing network downtime.
Reduced network maintenance costs: The SmartNet agreement includes software upgrades and patches, eliminating the need for businesses to purchase new licenses or pay for upgrades.
Proactive monitoring: Smart Call Home provides proactive monitoring and alerts, reducing the risk of network outages and ensuring the network runs at peak performance.
Access to Cisco expertise: With access to Cisco`s Technical Assistance Center, customers have access to Cisco`s expertise and knowledge, helping to resolve issues more quickly and efficiently.
Why Businesses should consider investing in Cisco SmartNet Extended Service Agreement
Businesses should consider investing in Cisco SmartNet Extended Service Agreement for a variety of reasons, including:
Risk mitigation: The ability to quickly resolve network issues helps to mitigate risks and minimize downtime, protecting the business from financial loss and reputational damage.
Increased network performance: Access to software upgrades and patches ensures the network is running on the latest software, optimizing performance and reducing the risk of security threats.
Cost savings: The SmartNet agreement includes hardware replacements and software upgrades, reducing the need for businesses to purchase new equipment or licenses.
Expert support: Access to Cisco`s Technical Assistance Center provides customers with expert support, helping to resolve issues more quickly and efficiently.
In conclusion, the Cisco SmartNet Extended Service Agreement provides customers with a comprehensive range of support services designed to minimize network downtime and maximize network availability. Businesses should consider investing in SmartNet to mitigate risk, reduce maintenance costs, improve network performance, and gain access to expert support.